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GROOVE IP FREQUENTLY ASKED QUESTIONS

How do I get started?

  1. Install GrooVe IP Lite or buy GrooVe IP (the paid version without any ads) from the Google Play or Amazon App store.
  2. Open/run the app.
  3. Follow the on-screen instructions to create an account and get a new phone number in the area code of your choice.
  4. Start making/receiving calls!

How much does it cost?

The service is currently completely free of any charges.

Why is GrooVe IP switching away from Google Voice to Ring.To?

As of May 15, 2014, Google has discontinued third party access to Google Voice. So, the legacy GrooVe IP (working with Google Voice) cannot be supported anymore. Ring.To provides similar functionality and we have partnered with them to provide you a new version of the app that is as good or better than the original one.

Can I port my Google Voice number to GrooVe IP?

Yes, you can! Google Voice specific instructions are here: https://bandwidth.uservoice.com/knowledgebase/articles/340575-porting-from-google-voice. Initiate porting here: https://ring.to/setup/. After porting is done, come back to GrooVe IP.

How do I use my Google Voice number as my calling-out number

  • Go to voice.google.com
  • Add your ring.to number as a forward number (make it mobile)
  • If you already added the ring.to number and it is selectable, click: Edit
  • Click: Show Advanced Settings
  • Click: Voicemail Access
  • Click: Yes (and decide if you want to require a PIN)
  • Click: Save
  • Now open your phone's Groove IP app
  • Tap: 3 dots in the upper right hand corner
  • Tap: Settings
  • Tap: Google Voice Integration
  • Check Mark: Make calls via Google Voice
  • Tap: Your Google Voice Phone Number, and enter your Google Voice phone #
  • Tap: Your Google Voice VM PIN (if any), and enter your PIN (only if you selected this option in voice.google.com)

I don't want to port my Google Voice number. Can I still use it with GrooVe IP?

Yes, you can! If you wish to keep using your Google Voice phone number, you can get a new number from GrooVe IP and forward your Google Voice calls to this new number.

You can also use your Google Voice number as the caller ID. Right now it is a little involved. You will have to Call your own Google number. Press 2. Enter the number you want to call. Press the # key. In a future update we will add a setting to do this automatically.

I am forwarding my Google Voice calls to my new GrooVe IP phone number. Can I answer incoming calls without having to dial '1'?

In the first version of the app, you will have to dial '1' to answer the incoming call. In the next update, we will add an option for the app to automatically dial a '1' so you won't have to.

Why can't I get a number in my area code?

Our intention is to be able to provide phone numbers in all US area codes, and for the vast majority of area codes we can. Unfortunately some area codes will not be available due to lack of available numbers in them. If you are not able to get a number in your desired area code, please use our search option to find a number in an alternate area code.

Can I call outside of US and Canada?

Not at this time. This functionality is being planned.

Can I use GrooVe IP outside of US/Canada?

You can receive calls to GrooVe IP from anywhere in the world. However, currently you can only call US or Canadian numbers.

Can I record my own voicemail greeting?

Yes, you can! Visit: https://ring.to/ and sign in to your account. Click on "Edit Settings", then "Voicemail". Follow the on-screen instructions.

Can I change the number of rings before an incoming call goes to voice mail?

Yes, you can! Visit: https://ring.to/ and sign in to your account. Click on "Edit Settings", then "Voicemail". Follow the on-screen instructions to change the Auto-answer interval (set to 20 seconds as a default).

I am outside the US. Can I still get a US number and make/receive calls?

Yes, you can! You can get a US number. You can receive calls to GrooVe IP from anywhere in the world. However, currently you can only call US or Canadian numbers.

If I change or format my device, how can I get GrooVe IP back without paying again?

Just download it again from the same place you originally purchased it from (Google Play or Amazon App store). You will not be charged again as long as your device still syncs with the account that was used to purchase.

I'm having poor voice quality, what should I do?

  • Check your data connection speed on the phone. GrooVe IP generates about 85 Kb/s upload and download traffic on the data network. (You need much more than this speed for good voice quality.) You can check your connection speed using the free speedtest.net app.
  • If you are using WiFi and your call quality is poor, try the "Keep Screen Alive" checkbox. Many phones, especially HTC devices, put the WiFi chip into a power saving mode when the screen turns off.
  • The Synchronize Voice checkbox can improve voice quality on some devices.
  • Increasing the mic buffer can improve sound towards the person you are talking to.
  • Ensure that any task killer apps or battery monitor apps (e.g. Juice Defender) ignore or exclude GrooVe IP.
  • If quality is poor on both WiFi and 3G/4G, and your connection speeds are good, first try enabling the Audio Processing checkbox.
  • If call quality is good for incoming calls but bad for outgoing calls, enable the Audio Processing checkbox.
  • If call quality is good for outgoing calls but bad for incoming calls, enable the Audio Processing checkbox.
  • The Audio Mode Fallback checkbox can be used in addition to the Audio Processing checkbox. Audio Mode Fallback will not do anything unless the Audio Processing checkbox is also checked.
  • If your calls are good over WiFi but bad over 3G/4G, no settings will likely help. See the above point about bandwidth requirements. Also, 3G/4G connections have more latency and jitter than WiFi connections. Latency can add delay and jitter can cause background noise. Typically calls will sound better when you have a strong data network signal.

Voice is coming out of the speaker instead of the ear-piece

  • Enable just the Audio Routing checkbox in the Troubleshooting section.
  • If that does not work, disable Audio Routing and enable both Incoming & Outgoing Audio Processing
  • If that doesn't work, leave those two checked and also check Audio Mode Fallback
  • If you are using a Motorola Atrix this was a known issue in the Froyo versions. The Gingerbread update fixes this issue for the Atrix. The Atrix will require Audio Processing to be checked.

If none of the above works you can also repeat the above with the Wifi Tablet checkbox enabled.

If that still doesn't work, please contact us and let us know what type of device you have. Please note that the Atrix and Intercept have known problems with audio coming out the rear speaker.

People can hear me but I can't hear them

  • You can increase the Speaker Volume to increase voice towards you
  • Try Enabling the WiFi Tablet checkbox
  • The audio ports used by GrooVe IP are configurable in the app Troubleshooting settings. Ensure those UDP ports are open, or change the configuration to ports you know are open on your firewall. In older versions of GrooVe IP UDP ports 19003 and 19004 are used for audio and are not configurable.

The app opens but I get an error saying the application is not licensed

The app uses the Android License Check. Sometimes the license check fails or the server returns an incorrect response. We've found restarting your device generally fixes the error. Another solution that worked for some people is to click Buy on the pop-up and then click open from the Android Market (it won't charge you again, it will take you to the Android Market)

Of course, if you are using a pirated version of the app, you will be getting the "Application Not Licensed" message for a legitimate reason!

What are the ports used by GrooVe IP?

For registration and call signaling, GrooVe IP uses UDP port 5060. On the local side, it will use a port between 5060 and 5110 (the first unused one that it can find).

For communicating with a STUN server, by default, UDP port 19302 is used. (The STUN server is configurable under the Settings - Troubleshooting section.)

For audio traffic, UDP ports in the 19000 to 19099 range are used. (The audio port range--starting port number and the number of ports--is configurable under the Settings - Troubleshooting section.)

What is the Codec and how much bandwidth is used?

Google Voice only supports the G.711 mu-law codec. So this is the codec used by GrooVe IP.

The bandwidth usage is approximately 10 KB/second in each (upstream and downstream) direction (or about 600 Kilo Bytes per minute per direction).

The market says "purchased" but the app download doesn't start

Please contact Android Market Support. The Android market is responsible for all billing and distribution related issues.

I can make calls but there is no voice

  • First try the Audio Processing checkbox
  • If that doesn't help try the Synchronize Voice checkbox
  • The audio ports used by GrooVe IP are configurable in the app Troubleshooting settings. Ensure those UDP ports are open, or change the configuration to ports you know are open on your firewall. In older versions of GrooVe IP UDP ports 19003 and 19004 are used for audio and are not configurable.

The person I'm talking to hears echo or hears themselves speak

  • Try enabling the Echo Canceler from the Audio/Echo settings
  • Ensure Echo Post Processing is enabled and the echo tail setting is set to auto detect (unless you know the proper tail size)
  • The Synchronize Voice checkbox under Troubleshooting can improve the Echo Canceler performance
  • Try lowering both the Speaker Volume and Mic Gain settings

I have a problem that is not covered here

Please contact us! We will be happy to work with you.

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